Privacy Policy
Last updated 19 October 2026
Who is responsible
ZAR-CO LTD, [REGISTERED ADDRESS], is the controller of your personal data (ICO registration [ICO REGISTRATION NUMBER]). Questions or requests: privacy@clipzylabs.com.
What we collect
- Account: your email address, login details (passwords are stored hashed by our login provider) and your plan.
- Content: the videos, images, audio and text you upload, the prompts you type, and what Clipzy creates for you.
- Payments: handled by Stripe. We don't see or store your full card details; we keep your plan, invoices and credit history.
- Usage and technical data: which tools you use, credit usage, error logs, IP address and browser type, to run and secure the service.
- Waitlist: your email address, if you join the waitlist.
- Feedback: messages you send with the Feedback button (with the page you were on and your browser), and, if you join our Discord server, the messages you post in its channels. A read-only bot collects them so we can see what to fix and build.
Why we use it (legal basis)
- To provide the service you signed up for: your account, tools, storage and payments (contract).
- To keep Clipzy secure, prevent abuse and fix problems (legitimate interests).
- To read and summarise feedback (including with AI) and improve Clipzy (legitimate interests).
- To keep financial records (legal obligation).
- To send product news, only if you agree; you can unsubscribe at any time (consent).
We don't sell your data, and we don't use your content to train our own AI models.
Who we share it with
Only with the services that run Clipzy for us, under contracts that protect your data:
| Service | What for | Where |
|---|---|---|
| Microsoft Azure | Hosting the Clipzy website and app | UK |
| Supabase | Accounts, login and the database | EU (or as set in our project) |
| Amazon Web Services | Storing your uploads and videos, delivering them, and exporting videos | EU (Stockholm), delivery worldwide |
| Stripe | Payments and invoices | EU / US |
| OpenAI | Writing scripts and plans, checking stock footage, summarising feedback | US |
| ElevenLabs | Voiceovers, captions, dubbing, music and sound effects | US / EU |
| Segmind, Replicate, fal.ai | Generating AI video from your prompts | US |
| Pexels, Pixabay, Freesound | Searching free stock footage and music (search words only) | EU / US |
| Resend | Sending emails (sign-up, password, feedback) | EU / US |
| Discord | Our community server, if you join it | US |
| Umami | Cookie-free visitor statistics (pages visited, referring site, browser, country; no IP addresses) | EU |
When data goes outside the UK, we rely on the UK's adequacy rules or the UK International Data Transfer Addendum / standard contractual clauses.
How long we keep it
- Your account data: while you have an account, then deleted within 30 days of closing it.
- Your files: free accounts 14 days; after a paid plan ends, 30 days.
- Invoices and payment records: 6 years, as UK tax law requires.
- Logs: up to 90 days.
- Feedback and Discord messages: up to 12 months, then deleted or anonymised.
Your rights
You can ask to see, correct, delete or download your data, object to or restrict how we use it, and withdraw consent. Email privacy@clipzylabs.com; we reply within one month. If you're unhappy with how we handle your data, you can complain to the Information Commissioner's Office (ico.org.uk).
Cookies
See our Cookie Policy.
Children
Clipzy isn't meant for children under 13, and we don't knowingly collect their data.
Changes
If we change this policy in a way that matters, we'll tell you by email or in the app.