Refund Policy

Last updated 19 October 2026

Failed generations

If a tool fails on our side, the credits it used go back to your balance automatically. You don't need to ask.

Your 14-day right to cancel (UK consumers)

If you're a consumer in the UK, you normally have 14 days after buying a subscription or top-up to cancel and get a refund. Clipzy is digital content that you can use straight away: when you buy, we ask you to agree that it starts immediately and that you lose the right to cancel once you start using the credits. If you haven't used any credits from the purchase, you can cancel within 14 days for a full refund.

Subscriptions

• You can cancel any time. Your plan stays active until the end of the period you've paid for, and you won't be charged again.
• We don't give partial refunds for the rest of a month or year, except where the law requires it or where we decide to in a particular case.
• Unused plan credits don't roll over and have no cash value.

Top-up packs

Packs are valid for 30 days. Unused credits from a pack aren't refundable once you've used some of them, except as described above.

Something went wrong?

If you were charged by mistake or a result was unusable because of a fault on our side, email support@clipzylabs.com within 30 days. We'll look at it and refund or return credits where it's fair. This doesn't affect your statutory rights.